Classic-Grip Lockout Feet

This has been the worst support i've ever received to BUY a replacement part, let alone a replacement part or a 300 dollar mouse when the industry standard for top end units are 100 dollars. I ordered this on November 11, 2024. It is currently January 14, 2025 an I have still not received the replacement part and the communication has been horrible.
The communication includes large gaps, including 1 of 10 days. I communicated (very pleasantly) that the item had not been received by customs and sent screenshots and then was told that it had been received by Canadian customs. When I asked for some sort of indication where this was given, I got nothing but silence for 10 days. I expressed that I did not want to wait for a replacement part to be sent in a month after knowing that this was likely to be lost as it had not received by customs and it is now a month later and what I said has come to pass. Zero responsibility, zero liability, zero tact for customer concern.

To make matters worse, I was sent the replacement to my parents address where I was for a month during the Christmas Holidays. The horrible customer service first asked if I could specify the address to ship to, then asked if I wanted it shipped or a refund and when I asked how long I could expect this to be received, they sent the ship order WITHOUT EVEN BOTHERING A REPLY OR FURTHER COMMUNICATION when I will not be at that address until again until April 2025.
So I paid $300 dollars for the most expensive gaming mouse on the market, paid an aidditonal $40 dollars for a part after it broke and I have to wait almost half a year to to use my now $350 paperweight? HOW IS THIS ACCEPTABLE?

I will be writing a review in every single social media branding point Swiftpoint is at eviscerating this horrible experience in a week unless I am contacted and this awful experience is made right.